Airtime, M2M Data and IoT Project SLAs

We pride ourselves in delivering a service that is seamless, reliable and efficient. It is therefore essential that the levels of service which we believe are right for the sector should be set out in formal Service Level Agreements (SLAs). And whilst the majority of agreements are similar across our growing customer base, each one is tailored to the precise requirements of a specific customer.

Example SLAs are available to all prospective customers to review . These can then be personalised when the scope of the managed services and connectivity need is mapped out.

As an ISO 9001 Certified Organisation, our systems and processes are designed to get it right first time, every time.

Ofcom - The UK Communications Regulator

Wireless Logic comply with complaint handling procedures that conform to the ‘Ofcom Approved Code of Practice for Complaints Handling – click here for the T&Cs. CISAS is the appointed organisation in cases of arbitration.