M2M/IoT Careers with Wireless Logic
A career with Wireless Logic will see you working with one of the fastest growing connected technology organisations in the fields of M2M and IoT communications within the UK and across Europe. We are constantly looking for highly motivated individuals to join our teams – either at our HQ which is based in Hurley, Berkshire UK, or at our European offices in Denmark, France, Germany and Spain.
A career within one of the leading IoT & M2M connectivity platform companies provides a variety of opportunities for connected data and digital professionals as well as aspiring candidates who want to be part of this rapidly growing market.
You will join a fast-moving and dynamic organisation that delivers great career packages and opportunities for personal growth… for the right individuals. We post specific roles within this page, but will always welcome speculative applicants who are seeking an inspiring career move.
Our benefits packages are, we believe, unrivalled. Full details will be sent upon application.
For general career enquiries, please email your CV to our HR team.
Current roles
Bi-lingual Service Desk/Customer Support (English/French)
This is a varied position working for a growing organisation on a busy Service Desk, dealing with all aspects of 1st line support and diagnostics. The team is responsible for supporting almost 4000 internal and external customers. This role will be responsible for ensuring standards of service expectations and SLA’s are met. The role will involve general duties ranging from responding to customer requests / queries via Zendesk (ticket management system), managing customer accounts and general maintenance of M2M database. After training, the candidate may be required to deal with product allocation queries and amendments. The ideal candidate will have excellent attention to detail, time management and organisation skills. The candidate must thrive in a fast-paced environment and be natural problem solver. The candidate must be proactive in approach and be a team player willing to go that extra mile when required in line with the business needs.
Key duties & responsibilities
- 1st line support for diagnosing connectivity problems/issues
- Logging phone calls and triaging queries using Zendesk in both English and French
- Providing operational support to the business
- Ensuring M2M SIM provisioning system (SIMPro) is kept up-to-date and accurate (despatches, activations, cancellations, suspensions etc)
- Liaising with networks to troubleshoot and diagnose faults
- Completing network escalations
- May be required to manage product set up
- Managing and supporting dealer/customer relationships
- Arranging and provide training to customers via our online portal
- Ad hoc duties as required
Key skill and competency requirements
- Excellent verbal and written communication skills in both English and French
- Excellent attention to details is essential
- Must have the ability to work unsupervised and on own initiative
- Highly organised coupled with the ability to prioritise effectively
- Ability to thrive in a high pressure, fast paced work environment
- Experience of using Excel
- Excellent team player, personable and able to operate at all levels
- Confident dealing with large amounts of numerical data
- Smart and professional appearance
This is a unique opportunity to join a dynamic and growing organisation.
We are looking for someone who is ambitious and hardworking, with enthusiasm and a determination to succeed. The ideal candidate will be dynamic and flexible with a practical, roll your sleeves up attitude and an ability to get things done.
HOW TO APPLY FOR THIS POSITION
To apply for this role, please submit your CV with a compelling covering letter and send to Sadie Robbins.
Technical Product Manager
Wireless Logic is growing and is looking for a technical product manager to build our communications management, big data and eSIM platforms. This is the opportunity to collaborate with some of the most intelligent and forward-thinking minds in the IoT (Internet of Things) communications industry, leveraging the technical capabilities and premium services of the business.
This position suits a Technical Product Manager with a background in software engineering (as a developer or Technical Product Manager) and experience working on a SaaS, IaaS or PaaS platforms. You will have experience building best-in-class APIs and ideally experience of the full application stack.
Reporting to CIO.
Primary Job Functions
- Partnering closely with Technical Managers & Commercial teams to deliver solutions
- Becoming a subject matter expert in your products – support & train our staff and customers, identify & investigate issues through to resolution, and continuously work to enhance your products
- Converting high level business requirements into clear, accurate functional requirements both for your development team and customers
- Managing, organizing & driving sprints and the short-term roadmap – you’ll own the immediate term “how do I make this happen?”
- Working very closely with the development scrum teams day to day - conveying project/story vision, defining sprint priorities, partnering on solution design, and being available for questions & support
Required Experience
- Work with developers and customers to define the product roadmap and functional requirements
- Collaborate with engineering, marketing, business and finance teams to ensure business, functional and technical requirements are met and validated
- Draw upon a data-driven decision-making process to build decisions leading to platform optimisation
- Manage multiple stakeholders and champion the product with key business partners
- Successfully launched a platform as a Technical Product Manager
- Experience working on a SaaS, IaaS or PaaS platform
- A solid technical grounding (ideally previous experience as a developer but not essential) to allow you to communicated complex technical concepts
- An entrepreneurial mind-set with strong business acumen
Desired Experience
- Familiar with Agile practice and development life-cycle methodologies
- Expertise with software security and secure applications
- Integration with back end systems via web services
- 2+ years of Product Management
- 3+ years of Technical Product Management or similar role such as Business Analyst
Travel
- Occasional international travel may be required
This is a unique opportunity to join a dynamic and growing organisation.
We are looking for someone who is ambitious and hardworking, with enthusiasm and a determination to succeed. The ideal candidate will be dynamic and flexible with a practical, roll your sleeves up attitude and an ability to get things done.
HOW TO APPLY FOR THIS POSITION
To apply for this role, please submit your CV with a compelling covering letter and send to Sadie Robbins.
Network Architect – Communications
Wireless Logic is a fast-growing leader in the Internet of Things and is looking for a Network Architect to help establish and maintain our communications network across the UK and EU businesses. This is the opportunity to collaborate with some of the most intelligent and forward-thinking minds in the communications industry, enhancing and underpinning the technical capabilities and premium services of the business.
The Network Architect will lead act as technical design authority for NetPro our managed services network which provides connectivity services for approx. 1 Million Devices across 6000 customers. Taking the lead in the definition of strategies, principles, and standards for its development. Crucial to the role will be the interaction with key business stakeholders to ensure ongoing alignment with the business direction and objectives.
The role will be responsible for coaching and development of other support and design team members as well as leading project delivery.
Technical Experience & Skills
- Experience in developing, configuring, managing and supporting enterprise / service provider networks with diverse needs using multiple technologies and vendors
- Demonstrated knowledge of network technologies through achievement of Cisco CCIE /JNCIE or equivalent expertise
- Experience of routing and switching and VPN protocols and technologies (BGP / OSPF / IS-IS / ECMP / STP / MPLS / VRF / IPSec / GRE / TLS)
- Extensive knowledge of Network Security, Threat Detection / Mitigation (Cisco ISE, DPI, Cisco ASA / Firepower)
Business / Leadership Experience & Skills
- Experience with design, implementation and operation of large-scale enterprise and or service provider deployments of network and security infrastructures using a continuous improvement methodology while enforcing compliance standards such as ISO 27001
- In-depth understanding of business strategy and ability to interact effectively with senior business managers and C-level executives
- Strong leadership and negotiation skills with business and technical groups
- Excellent verbal and written communication skills
- Demonstrated ability to build consensus amongst many stakeholders
- Experience working with cross-functional teams to promote open communication and teamwork
- Ability to establish, implement and enforce appropriate policies & standards to meet business requirements
Other Relevant Experience
- Experience in a similar network architecture role within a medium/large enterprise or as a consultant with demonstrable success in achieving improved performance, cost efficiency, and standardisation
- Experience with procurement of network services and oversight of managed service providers
Desired Experience
- Familiar with mobile networks and associated technologies
- Experience of working with Diameter and Radius protocols
- Experience of working with international technical teams
- Knowledge of the Internet of Things or Machine to Machine communications
History
- 5+ years of Enterprise Network Management
- 3+ years of Network Architectural Role
Hours
Full time – 37.5 Hours per week.
Travel
Occasional international travel may be required.
Reporting
CTO
This is a unique opportunity to join a dynamic and growing organisation.
We are looking for someone who is ambitious and hardworking, with enthusiasm and a determination to succeed. The ideal candidate will be dynamic and flexible with a practical, roll your sleeves up attitude and an ability to get things done.
HOW TO APPLY FOR THIS POSITION
To apply for this role, please submit your CV with a compelling covering letter and send to Sadie Robbins
Marketing Manager
Telecommunications Services – Channel Marketing – Customer Marketing. This role will report to the Sales Director to deliver a Marketing (Channel, Brand and Digital) strategy that develops, grows and nurtures our customer community and maintains a healthy prospect pipeline.
Responsible for defining and rolling out a marketing plan. The ideal candidate has a demonstrable track record of delivering integrated marketing programs online and offline that enhance brand awareness, increase lead generation and ultimately drive higher pipeline contribution for international markets, as well as building the presence of Wireless Logic in the IoT market.
Primary Job Functions
- Define quarterly marketing plans and collaborate with regional teams to ensure seamless execution
- Develop and execute measurable demand generation campaigns and programs that drive lead generation and prospect registration
- Develop marketing-to-customer programs to accelerate the customer community success: newsletters, webinar program, enablement workshops, etc.
- Develop cross-sell/up-sell customer marketing programs that help expand our footprint in specific channels and verticals
- Manage relationships with key agencies and track spend and metrics
- Provide quarterly business reporting and analysis on all programs and campaigns
- Develop a communication plan that includes case studies, events, updates and other relevant touchpoints, syndicated across multiple platforms and digital outlets
Requirements / Experience
- Strong channel, brand and digital marketing experience in software and services
- Experience delivering effective demand generation marketing campaigns and programs deliver measurable and repeatable results
- Good knowledge of B2B marketing mix including social, digital and online
- Experience with Account Based Marketing methodology and tactics
- Experience with technology services platforms and vendors.
- Experience in digital marketing channels and automation
Desired Experience
- Experience in the telecommunication sector
- A second foreign language
- Experience of working with SaaS, IaaS or PaaS platform providers
History
- 3+ years of Digital / Brand Management
- 5+ years of Customer and/or Channel Marketing
Hours
Full time – 37.5 Hours per week
This is a unique opportunity to join a dynamic and growing organisation.
We are looking for someone who is ambitious and hardworking, with enthusiasm and a determination to succeed. The ideal candidate will be dynamic and flexible with a practical, roll your sleeves up attitude and an ability to get things done.
HOW TO APPLY FOR THIS POSITION
To apply for this role, please submit your CV with a compelling covering letter and send to Sadie Rob