SLAs

Taking great care of our customers

Seamless, reliable service and support

At Wireless Logic we pride ourselves in delivering an unparalleled level of service in our sector.

For all customers, we set out and agree formal Service Level Agreements (SLAs) tailored to your specific requirements.

Request a sample customer SLA

Our SLAs can be personalised when the scope of your managed services and connectivity requirements are agreed in more detail.

Exceptional client management

We successfully deliver services to over a thousand M2M/IoT solution providers. And for every customer, regardless of size, there is a client services structure designed to meet and surpass their needs.

Our business development teams are selected for both vertical and horizontal sector experience. Account management teams focus on the day to day needs of our customers, supported by technical, financial and logistics.

All are committed to being the best in the market.

Wireless Logic is a pan-European operation. With offices in the UK, Denmark, France, Germany and Spain, ‘on the ground’ executives are able to meet with customers in both our office-based locations and elsewhere across mainland Europe. Such a structure delivers a broad perspective to develop and deliver true European-wide solutions.

As an ISO 9001 Certified Organisation, all our systems and processes are designed to get it right first time, every time.

Ofcom – The UK Communications Regulator

Wireless Logic complies with complaint handling procedures that conform to the ‘Ofcom Approved Code of Practice for Complaints Handling – click here for the T&Cs. CISAS is the appointed organisation in cases of arbitration.