Compliments

We would love to hear about great service received from Wireless Logic please tell us more!

 

Complaints procedure

If you are unhappy with any aspect of our service and would like to make a complaint, please see below the best ways to contact us.

Call us

Speaking to us should be the quickest and simplest way to resolve your complaint. Call 0330 056 3300.

We will try to resolve your complaint during the call. Sometimes, for a more complex complaint, we will need to investigate further and will always keep you updated on the progress.

If you are not happy with the person you are dealing with you can ask to speak to a more senior member of staff.

If we are unable to reach a solution within eight weeks, then CISAS – Communications and Internet Service Adjudication Scheme – will be able to help. You can contact them directly either by email or post:

CISAS
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU

Email us

Simply complete our email complaint form and we will contact you within five working days.

Write to us

Please include your contact details and what we need to do to resolve your complaint.

Matthew Tate – Commercial Director
Wireless Logic Group Ltd
Horizon
Honey Lane
Hurley
Berkshire
SL6 6RJ

We will contact you to let you know that we have received your complaint. Once we have investigated your complaint, we will write to you with a solution typically within five working days of receipt. If it is a more complex complaint and we cannot achieve a solution within five working days we will keep you up-to-date with  progress made.

If we are unable to reach a solution within eight weeks, then CISAS – Communications and Internet Service Adjudication Scheme – will be able to help. You can contact them directly either by email or post:

CISAS
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU

Ofcom - The UK Communications Regulator

Wireless Logic comply with complaint handling procedures that conform to the ‘Ofcom Approved Code of Practice for Complaints Handling’ – click here for the T&Cs. CISAS is the appointed organisation in cases of arbitration.