Every Wireless Logic support team is comprised of multiple technical experts supported by an account manager. A Lead and Technical Consultant are also integrated into every team.
Each team has an appointed leader, and they function like a mini-business unit, with individual compensation tied directly to the customers' overall well-being.
Nothing is more frustrating than having to deal with someone who doesn’t understand your problem. Especially in an emergency situation.
Building a service organisation to get problems solved quickly requires a different approach. It starts with the architecture of the service delivery teams.
After testing various architecture approaches, we instantly concluded that a smaller, more modular team approach would allow us to deliver the kind of service of which we felt proud. Plus, the small team approach enabled us to scale the delivery of support as our customer base grew.
For immediate support request, please call 0844 8044 111
The rapport our customers build with their Wireless Logic service team members is invaluable in developing a comprehensive understanding of a customer’s hosting environment. This understanding naturally leads to team members being able to spot recurring problems and fix them.
Wireless Logic provides technical support during normal working hours. In addition we provide 24/7 support at a small additional cost for those customers who use our Private Connectivity Service.