Speaking to one of us should be the quickest way to resolve your complaint. Simply call 0330 056 3300.
- We would hope to resolve your complaint during the call
- If it isn’t possible to resolved your complaint straight away it will be escalated for more investigation
- If you aren’t happy with the person you are dealing with you can ask to speak to a more senior member of staff
- Within 48 hours you will receive a call with a solution
- If your complaint hasn’t been satisfactorily resolved within eight weeks, then you can take your complaint to CISAS the adjudication scheme for telecommunications company