“This technology has brought many benefits to our customers, such as automatic ordering of consumables and automatic logging of faults, which are directly logged into Konica Minolta’s ERP system. This saves time and means we know of faults before our customers do; allowing us to be more proactive in effecting a repair. We have also seen a significant reduction in our billing queue – previously done manually, this is done automatically through Wireless Logic’s service”
Brent Mayo, Customer Support Manager, Konica Minolta
Before Wireless Logic
- Later diagnosis and rectification of faults
- Manual ordering of consumables
- Manual billing
- Service challenges
As part of its CS Remote Care service, Konica Minolta is now embedding Wireless Logic into each of its new printing devices and is using Wireless Logic’s ManageNet platform, a fully managed connectivity service which addresses connectivity, security, managed firewall and M-VPN’s. Once a SIM is installed and activated, Konica Minolta can monitor each of its devices; its location, usage, ink availability and performance.
It automatically re-orders printer ink or toner once the supply is running low which means that companies should never run out – something that will be welcomed by businesses everywhere. The service can also diagnose any faults or issues immediately; sending an email to the customer organisation and mobilising Konica Minolta to call out an engineer.